The company
At Swatch, we thrive on surprise. Whether its with our collections, action sports or artistic collaborations, we dont stay inside the box. Were here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. Thats what we do best, and thats what weve done since .
Our team is a collective of passionate people, headquartered in Switzerland and present worldwide. We are visionaries and revolutionaries unwaveringly true to ourselves and unafraid to do things differently. Together, we are here to make the world a little more colorful and exciting by embracing newness and boldness. You might even say that were more than just a watch company.
In order to reinforce the E-commerce team in our HQ in Biel/Bienne, we are currently looking for an
E-COMMERCE OPERATIONS SPECIALIST %
Job description
Key Responsibilities:
1. Support the operational side of the international rollout of the Swatch e-commerce
2. Coordinate the rollout of Omnichannel services worldwide: eReservation, Click&Collect and Click&Collect Express
3. Implement the global eCommerce processes jointly with the eCommerce department and in collaboration with cross-functional teams: IT, Logistics, Finance, Retail, Legal to enforce eCommerce business worldwide and website new functionalities
4. Define and implement the anti-fraud strategy and risk management for online transactions worldwide with the goal of maximising revenue, minimize fraud-loss and operational costs
5. Responsible for order management process for the worldwide e-commerce sites
6. Collaborate with external partners such as payment providers, logistics and group services.
7. Define and create operational process work flows and tools for markets and HQ stakeholders
8. Improve, set up and implement Customer Service tactics for pre/after sales jointly with other brands of the Swatch Group
Profile
9. Bachelors degree in business administration, engineering degree in information technologies or equivalent
10. Good understanding of eCommerce business and landscape
11. Previous experience in a similar position is a plus
12. Experience in the management of complex and multinational projects is a plus
Professional requirements
You are proactive, flexible, and responsible with strong communication skills as well as pronounced analytical, technical, and planning skills. Customer, service, and solution oriented, you are used to work in fast moving, international environments and deal well with priorities and tight deadlines. You bring excellent communication and negotiation skills and are used to work independently. Moreover, you are a team player with good interpersonal skills, can build relationships with other teams and departments.
Languages
In addition, you are fluent in English, additional language such as German and/or French is a plus.
Contact
If you feel this challenging opportunity meets your profile and expectations, please click on the APPLY link to send us your CV in English.
SWATCH Ltd .
Human Resources
Nicolas G. Hayek Strasse 1
CH - Biel/Bienne
Rue Nicolas-G-Hayek / Nicolas-G-Hayek-Strasse
Biel/Bienne (Bern)
Switzerland
Company address
Swatch Ltd
Nicolas G. Hayek Strasse 1
CH- Biel
Share this job offer