What will you do
Manage Customer Communication:
Plan, coordinate and execute communication programs across multiple channels, tailored to different customer in close collaboration with marketing and sales teams.
Turn Insights into Action:
Partner with customer insights function to develop data-driven cross-sell and upsell campaigns.
Work with inside sales teams to implement campaigns and measure their success.
Own Customer Journeys:
Oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience.
Contribute to cross-departmental projects to enhance key touchpoints such as customer portals and e-shop platforms.
Support New Offerings:
Contribute to the design, launch, and refinement of added-value offerings for customers.
Actively provide insights to align offerings with customer needs and expectations.
What do we expect
5+ years of experience, at least 3 years in customer lifecycle management roles in B2B and indsutrial sectors.
Familiarity in both hardware and software environments and a good knowledge of subscription models is a strong plus.
Exceptional communication skills and demonstrated ability to lead cross-functional initiatives and deliver impactful results.
Proven ability to interpret data and translate insights into actionable strategies.
Strategic mindset with the ability to adapt and thrive in a fast-paced setting.
Fluent in English is a must.
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