KEY REQUIREMENTS: FLUENT in German & English + 1+ year of banking experience
Your role:
Do you have a high client service orientation and high risk awareness? Are you incredibly organized with an eye for detail? Do you know how to stay calm under pressure?
We are looking for someone like that to:
1. review payment orders for completeness, ensure that existing policy guidelines are respected
2. communicate with the front and clarify any aspects related to unclear orders, before unstructured payment execution
3. ensure correct and timely execution of unstructured payments as per established cut off times
4. support the front with post-execution services (e.g. SWIFT confirmation, NOK notification)
5. notify the front about the payment execution
6. participate in the development of the business tool
7. coordinate post-execution inquiries and investigations in collaboration with front units and Operations
Your team:
You will be working in the Wealth Management Booking Centre Switzerland Front Support Office Team in Opfikon, Zürich. As part of the Operating Head Office, we are a central unit of support specialists located across Switzerland, and act as a specialist department dealing with process-related questions for Wealth Management. Providing an excellent and outstanding client experience is our main goal.
Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
Your expertise:
1. knowledge of banking operations and regulatory environment, previous experience in payments processing highly appreciated
2. willingness to learn internal processes and tools with a special focus on payments processing (SFES, CAWB, ICG Manager)
3. experience in the application of banking and/or risk control processes and procedures in a financial institution
4. general IT skills and the willingness to adapt to new applications and learn new programs
5. a team player with the ability to work independently and with a can-do attitude
6. customer-oriented attitude, willing to always provide the best service for internal and external clients
7. a highly detail-oriented person with a "first-time-right" approach
8. able to work under pressure and meet tight deadlines
9. English and German fluent, French, Spanish, Italian are a plus
Seniority level
Entry level
Employment type
Temporary
Job function
Administrative
Industries
Banking
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