Job Title: Solution Architect
This is a critical role that requires a functional and technical expert to consult with customers on implementing ServiceNow solutions based on leading practices. The goal is to accelerate adoption and drive customer business outcomes.
Key Responsibilities:
* Provide architectural guidance, deep business acumen, and product expertise to customers and partners.
* Work with ServiceNow Sales, Solution Consulting, ACE partners, and other stakeholders to qualify, manage, and close Expert Services opportunities.
* Engage with C-level roles at strategic customers to drive large digital transformation opportunities.
* Manage a team of ServiceNow and channel partner resources to support sales cycles and grow wallet share.
* Demonstrate high 'Speed of Delivery' by rapidly turning around deliverables.
* Identify and pursue potential ServiceNow Expert Services opportunities at customers.
* Collaborate with ServiceNow Sales to use Expert Services resources and service offerings in the most appropriate fashion to support large/strategic product sales opportunities.
What You Get to Do:
* Drive Expert Services sales by establishing trusted advisor relationships with customers.
* Provide technical thought leadership to customers on how to best leverage ServiceNow Technologies.
* Support pre-sales activities like conducting sales presentations, leading solutioning, scoping discussions, workshops, estimating consulting engagement efforts, and building credibility and trust with core Customer account teams.
* Be a strong evangelist of the ServiceNow value proposition aligned to customers' objectives.
* Qualify customer opportunities in conjunction with the SAE, participating primarily in large Services and Licensing pursuits.
Requirements:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
* 3+ years' experience working with ServiceNow, with a broad working knowledge of the platform's capabilities and the applications that run on it in both a pre-sales and delivery capacity.
* An extensive career in Professional Services, ideally working also with a software OEM, and the value proposition they bring for a customer.
* The ability to build strong relationships internally and externally, ensuring proper engagement with core teams and customers.
* The ability to talk to customers in their language, around their industry, and at the appropriate level across Executive, Business, and Technical stakeholders.
Preferred Qualifications:
* Aspirations to hold either a CMA or CTA ServiceNow certification.
About ServiceNow
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.