Senior data analyst

About Smith.ai

We build AI voice agents that redefine how small and medium businesses handle phone calls. Our solution enables businesses to book appointments, take payments, and manage complex call flows without missing a beat. We serve a wide range of businesses, from law firms to home contractors and many other service-based companies.


Senior Data Analyst Role

You will be the driving force behind our data infrastructure and insights as our Senior Data Analyst. You'll partner with engineering to ensure clean, reliable data pipelines, gather requirements from business stakeholders, and make dashboards and reports available in user-friendly formats.


Key Responsibilities:


Data Foundation Evolution

* Design and implement data warehouse architecture
* Scale up data pipelines from various sources
* Create data governance framework and documentation
* Define data quality standards and monitoring processes
* Create first versions of critical dashboards
* Establish tracking for key business metrics
* Design scalable reporting processes
* Create and maintain dashboards for key business metrics
* Build automated reporting systems for regular business reviews
* Partner with Growth team to implement A/B testing analytics framework
* Partner with different departments to understand their data needs
* Conduct deep-dive analyses to uncover growth opportunities
* Provide data-driven recommendations for business decisions
* Work with product teams to ensure key events are logged properly
* Track and report on company KPIs, including partnering with Operations and Finance
* Automate and ensure data integrity in weekly business review dashboards
* Train team members on how to use data tools effectively
* Create self-service analytics capabilities
* Develop documentation for common data analyses
* Strong analytical mindset with exceptional problem-solving abilities
* Data integration expertise – ability to stitch together data from multiple sources to generate insights
* Technical foundation with experience building data infrastructure from scratch
* Statistical analysis skills and ability to translate complex findings into actionable insights
* Experience with data pipelines and ELT processes
* 4-7 years experience in data analysis at early-stage or scaling-stage startups
* Prioritization skills to manage competing demands and identify highest-impact metrics
* Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI, Grafana)
* Advanced SQL skills with demonstrated experience writing complex queries
* Detail-oriented with strong quality control practices in data management
* Excellent communication skills to explain technical concepts to non-technical stakeholders
* Self-motivated with demonstrated ability to work autonomously on greenfield projects
* Experience integrating business tools as data sources (Salesforce, GA, GTM, Mailchimp, Meta Ads)
* Experience implementing BI tools (e.g., Looker, Tableau) from scratch
* Experience working with product-led growth funnels and customer journey analytics

We're a fast-growing and dynamic startup that values collaboration and innovative thinking. We're an equal opportunity employer and believe diversity makes teams better.

* Location: Fully Remote (US-based, West Coast hours preferred)
* This is a full-time position with a salary that ranges between $120,000 - $150,000 per year, depending on experience
* We offer equity and a competitive benefits package that includes medical, dental, vision, life insurance, 401k, and unlimited FTO