Connect 44 are currently hiring for a Back Office IMS Core Engineer to join the team on a contract basis based in Zurich. Job Description Troubleshoot Customer Trouble Tickets, provide support to the GNOC on 2nd / 3rd line network faults (Network Trouble Tickets). Provide technical assistance for in-time and quality implementation of major network upgrades or expansions. Monitor and maintain the operational status of Core Network through regular evaluation of trouble ticket reports and performance statistics. In direct co-operation with Deployment and Project Management, provide technical assistance for in-time and quality implementation of network upgrades or extensions. Maintain close relations with third parties (i.e. vendors TAC/GTAC) to monitor progress of reported problems, known caveats, newly available features, software upgrades, and hardware products. Assist in design, engineering, testing, and rollout of newly defined products. Prepare the necessary configuration and validation for new installations and upgrades. Provide stand-by service (24/24h-7/7d), as per local regulations.
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