Job description
1. Customer Service:
* Provide and maintain exceptional customer service to each customer.
* Convert walk-in traffic into clients, creating excitement and desire around the product.
* Provide detailed information about product features, pricing, and after-sales services.
* Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
* Gather customer feedbacks and share best practices within the organization.
1. Sales
* Contribute to Team’s effort to achieve and exceed sales targets.
* Take necessary steps to reach objectives linked to KPI’s.
* Maintain knowledge of current sales activities, payment and exchanges policies.
* Process payments ensuring accurate and efficient transactions.
1. Product Knowledge
* Share storytelling and benefits related to collections with customers.
* Attend product training sessions to continuously enhance product/Brand knowledge.
* Gather knowledge about latest trends in the retail and watch industry.
4.Store Operations:
* Maintain an orderly and welcoming sales floor at all times.
* Assist with repairs, change of straps and batteries.
* Handling of cash register and settlements.
* Assist with inventory management, including receiving and checking in new stock.
* Support with visual merchandising implementation and constantly make sure it remains visually appealing.
1. Team Collaboration
* Self-starter with strong team-player approach to exceed Team objectives.
* Participate in team meetings and actively contribute to new projects.
* Assist in training new employees if needed.
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