High-Tech Meets Medical Devices at Johnson & Johnson MedTech
If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patients, and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Johnson & Johnson MedTech Electrophysiology is the place for you.
Our products are used by prominent physicians around the world and help improve the lives of thousands of patients. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation – a winning combination.
Our Commitment to Quality and Innovation
Johnson & Johnson MedTech is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrhythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers.
Your Role as a Clinical Support Specialist (CSS)
The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians, Electrophysiology lab staff, technicians, and administrators regarding all aspects of J&J systems and catheter equipment in a manner of utmost professionalism.
Your Key Responsibilities
* Provide support during electrophysiology interventions at hospitals for the use of BWI 3D Navigation system (CARTO 3) and other BWI mapping and ablation technologies.
* Work together with Territory Sales Manager (TM) or Account Manager (AM) to seek sales opportunities and drive business objectives within defined territories and accounts.
* Support the achievement of predefined business goals.
* Assist customers and use consultative selling techniques to identify potential sales opportunities within the account.
* Ensure servicing, maintenance, repair, and coordinate functioning of all sites and upgrades of soft- and hardware with the European Technical team.
* Create awareness of BWI solutions and facilitate contact between the Area Manager, Account Manager, and/or sales responsible person and key decision-makers to drive business.
* Engage in meaningful dialogue with multiple business partners and formulate possible solutions accordingly.
* Responsible for improving customer case support capability through efficient planning and scheduling techniques, driving collaboration, and maintaining consistent, open lines of communication with all team members both internal/external and/or local/international.
* Collaborate with sales and clinical colleagues and internal partners to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including physicians, nurses, technicians, hospital administrators, and staff.
* Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting, and relevant scientific clinical literature and new product information.
* Prioritize and appropriately respond to requests in a high-pressure, stressful environment, maintain composure and focus while problem-solving in stressful situations.
* Train new BWI team members.
* Respond daily to requests via email and telephone from customers, physicians, and other internal and external partners.
* Perform administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input, and maintaining Safe Fleet standards according to Company guidelines.
* Ensure personal and company compliance with all Federal, State, local, and company regulations, policies, and procedures.
Your Expertise
* Educational background in bio-technical/engineering/bio-engineer fields.
* 1-3 years of experience within the medical device field (cardiology preferred) or previous experience as an EP nurse is beneficial.
* Experience introducing new technology on the market by working with key opinion leaders is also advantageous.
* Service-, support-, solution-, and result-oriented.
* Able to work independently and take ownership and responsibility.
* Open to travel (locally and internationally for congresses/training etc.).
* Familiar with Word, Excel, PowerPoint, and Outlook for daily business use.
* German and English (spoken and written) required.
* French and Italian advantageous.
* A valid Swiss residence and work permit is mandatory.
* Driver's License: A valid code B driver's license is required.