Job Title: Experience Development & Delivery Senior Manager
This role will lead in the operationalisation & implementation of all new concepts, experiences, activities, and dedicated spaces in the MSC newbuild portfolio.
The ideal candidate will bring to life concepts and experiences that directly respond to consumer insights, operational needs and define what is next in terms of the vacation experience while driving incremental profitability & satisfaction for the MSC brand.
Key Responsibilities:
* Provide direct management, direction and collaboration with all partners and stakeholders ensuring that the products being created are viable, feasible and desirable for our guests.
* Accountable for the products and experiences that are developed for MSC and is ultimately responsible for the final delivery of the product realising the strategic vision and bringing to life the desired experience for our guests.
* Work with Operations, Newbuild, Marketing and senior leadership to ensure proper awareness, collaboration, approvals, and planning is not only in place, but seamlessly integrated into a repeatable process.
* Collaborate with Hotel Operations on onboard programming and expectations to deliver on what's been established as the desired concept and ensure that architects and experience designers capture the experience accurately.
* Work closely with operations and design teams on lead run of show events to showcase the product and ensure the guest experience will deliver on strategy/vision.
* Foster collaborative cross functional team relationships with key stakeholders involved in the day to day projects.
* Identify short- and long-term roadmaps and effectively project manage timelines and deliverables.
Requirements:
* Bachelor's Degree required.
* 4-6 years business, product marketing or operation experience.
* 4+ years of experience in the cruise industry or hospitality/guest experience products.
* 2+ years youth/family and activities/education/recreation experience a plus.
* Past Experience working with Architects/Designers/Creative & Innovation Consultants a plus.
* Strong execution, project management, creative, and critical problem-solving skills.
* Fluent in English, proficiency in Italian or French preferred.