Job Title: Senior IT Officer
Job Description:
The incumbent acts as Senior IT Officer for UPOV and is responsible for the design, implementation, maintenance and effective performance of UPOV's web-based applications and databases.
Key Responsibilities:
* Manage software development projects to deliver IT tools by liaising with business users, UPOV staff, WIPO staff (particularly including ICT and Finance staff), and external companies providing software development services.
* Manage and maintain UPOV services, including the UPOV PRISMA, TG Template, GENIE database, PLUTO database and UPOV e-PVP modules.
* Identify, plan and deliver improvements to enhance the performance of UPOV services listed above.
* Work with the Head of IT, WIPO IT colleagues, and external consultants to resolve complex technical issues and manage outsourced technical resources.
* Develop an IT support strategy for review and adoption by senior management.
* Participate in the deployment, configuration, support, and further development of cloud-based applications.
* Design, operate, and maintain the UPOV cloud infrastructure using automated approaches.
* Create and maintain support and instructional documentation, training materials, and technical/user documentation.
* Keep abreast of the latest technologies and methodologies, provide expertise on technological changes, and propose strategies for implementation.
Requirements:
Advanced university degree in information systems covering web technologies, large databases searches or related field. A first-level university degree plus two years of relevant professional experience in addition to the required experience mentioned below may be accepted in lieu of an advanced university degree.
Project management certificate.
Cloud Certifications such as AWS Solution Architect Certification; Azure.
Experience:
At least seven years of relevant experience in software engineering, including extensive experience in managing the development of web-based software applications, reporting tools and databases.
Experience with data architecture; customer-centric design, AWS (Amazon Web Services) Cloud solutions, preferably in the field of intellectual property.
Significant experience in project management, particularly in managing outsourced projects and project teams.
Strong hands-on experience in infrastructure automation tools such as CloudFormation, Terraform, Ansible etc.
Excellent knowledge of English.
Knowledge of other UPOV official languages.
Competencies:
* Strong knowledge of Amazon Web Services technologies, including experience in several of CloudFormation, AWS Security Model and IAM, DynamoDB, serverless services such as Lambda, Fargate and API Gateway.
* Strong software development skills, including several of the following languages/frameworks: Angular, JAVA, as well as CI/CD, containerization, testing.
* Excellent analytical, organizational and communication skills.
* Ability to work in a multicultural environment with technical, legal and operational staff at different levels.
* Excellent interpersonal skills and ability to maintain effective partnerships and working relations with sensitivity and respect for diversity.
* Ability to manage projects with diverse group of stakeholders.