IT Support Specialist
Location: Zuchwil, Switzerland
Type: Dispatch/Part time
Hours: 10-20 Hours Per Week
Skills:
We are seeking an IT Support Specialist in Switzerland.
Responsibilities:
1. Provide first and second-level contact and problem resolution for customer issues.
2. Collaborate with third-party vendors to remediate complex AV issues as needed.
3. Offer timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
6. Have basic knowledge of Mac operating systems to support Apple PC users.
7. Install, upgrade, support, and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance tasks on computers, laptops, and printers.
9. Remediate repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
10. Utilize diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
11. Possess broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
Requirements:
20-hour weekly work permit in Switzerland
A strong foundation in IT/computer knowledge
Salary: Negotiable
Company Details:BCIC Swiss GmbH