Digital Operations and Communications Lead
To better deliver on our purpose, we are looking for a systems thinker passionate about sustainable development to join our team as Digital Operations and Communications Lead.
BACKGROUND
4SD Foundation prioritises regenerative futures for all people in ways that reflect human rights, equity, and social justice, while navigating in complex, fast-changing contexts. We work with all actors, at all levels (local, national, regional, and global), in all geographies, seeking at all times to be inclusive, proactive and constructive.
Founded by David Nabarro and Florence Lasbennes, the Foundation accompanies established and emerging leaders as they seek to optimise societal impact and environmental integrity. At 4SD, we put an emphasis on prioritising the needs of people with the least agency and resources, and to strive for no-one to be left behind.
Priority areas in coming years include high-level engagement on food systems transformation, most notably towards COP30 in Brazil, as well as multi-stakeholder dialogues to inform global processes. 4SD also responds to complex global challenges in various capacities including pandemic and crisis response and emerging issues like the link between mental health and climate change. These activities continuously inform the practice of living systems leadership.
* Contract type: Freelance, up to 3 working days per week, for 1 year
* Travel required: None foreseen
JOB RESPONSIBILITIES
This role requires a proactive, solutions-oriented approach, with the ability to independently manage multiple projects and tasks simultaneously, and to troubleshoot and resolve issues as they arise.
Digital Operations
* Lead and oversee all aspects of digital operations and maintaining three interactive web-based platforms and two websites. This includes full responsibility for the end-to-end lifecycle of each platform, including updates, maintenance, and user support.
* Manage and coordinate all relevant service providers (e.g., web developers, hosting services). This includes overseeing contracts, setting expectations, and ensuring the timely and effective delivery of services.
* Manage all linked tools and applications, including content management systems (CMS), customer relationship management (CRM) systems, and SEO tools.
* Conceptualize and implement new digital projects that align with and advance 4SD’s strategic priorities. This involves identifying opportunities for innovation, developing project plans, and executing these projects from start to finish.
* Ensure exceptional user experience (UX) by implementing best practices in UI/UX design, information architecture, and accessibility as well as making improvements based on user feedback.
* Maintain security with the latest protocols, ensuring all platforms are compliant with data protection regulations and protecting 4SD and users against malicious activity.
* Monitor and analyse platform performance using tools like Google Analytics to inform decision-making and strategic planning.
* Optimise all platforms for search engines (SEO), ensuring that online presence ranks well in search results. This includes keyword research, on-page optimisation, and staying current with the latest SEO trends and algorithm updates.
Communications
* Provide strategic communications advice to the Directors.
* Deliver high quality communications, including social media when required.
* Develop materials for projects including guidance documents and fact sheets.
* Provide advice and support to the team on effective communications.
* Stay abreast of online activities related to relevant areas of priority.
* Manage service providers including designers, printers and translators.
Policy advice and support
* Support policy analysis and contribute to the team’s accompaniment of key stakeholders transforming food systems to be more resilient, sustainable and equitable.
* Lead the development of internal databases to manage contacts and track updates.
JOB REQUIREMENTS
You will have exceptional attention to detail, be efficient, professional and have a strong appreciation of how to work with different stakeholder groups from government officials and global leaders to youth and grassroots civil society champions.
* Native English speaker with excellent writing skills.
* Familiarity with WordPress, direct-mail out campaign platforms, online databases and design tools.
* Demonstrable experience in working on communications or policy in sustainable development.
* Experience in communicating with people from different sectors, cultures and experiences.
* Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and pro-active problem-solving attitude.
* Outstanding proficiency in Microsoft Word, Excel and PowerPoint.
* Bachelor’s Degree or equivalent experience with an interest in sustainable development.
* At least 5 years’ work experience.
* Experience or familiarity with food systems.
* Experience of working in government or with an international organisation.
* A flair for creativity and developing innovative approaches.
* Desire to learn and implement new tools and software when needed.
* Knowledge of another UN language would be an asset.
* Experience of living and working in different countries would be an asset.
* Strong interpersonal skills that build respectful constructive relationships.
* A quick learner with capacity to adapt and a positive mindset.
* Ability to work independently and with professional discretion.
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