Assistant Store Manager 100% - Zürich Landside The company
Time is what you make of it.
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team! Job description Main responsibilities among others include:
Supporting the Store Manager in leading the team
Acting as Deputy of the Store Manager in his/her absence
Driving Sales
Customer acquisition and retention
Ensure the whole organization and running of the store together with the SM
SALES:
Lead by example in service and customer care.
Knowing the different collections and their products (style, material, tendencies etc.)
Achieve Sales goals and cross selling.
Guarantee of a perfect customer reception and service.
Ensure a perfect appearance of the store and optimum product presentation (display cases, counters and furniture)
Support of other staff during the sales (service, gifts, etc.)
Contribution to the achievement of business goals.
Representation of the Store Manager :
Administrative activities, in the absence of the Store Manager or on their behalf:
Any customer orders.
Ensure that sufficient material is present (bags, gift boxes, batteries, etc.)
Ensure that sufficient office material is present
Communicating with the head office (parameter, e-mail, telephone, if specific customer cases, by appointment or on behalf of Store Managers
Implementation and evaluation of the Linkage
Team leading, in the absence of the Store Manager or on their behalf:
Organize the training of new employees (Swatch regulations, ); Training of employees on new products
Delegating Tasks to employees, if possible and depending on the ability of employee
Organize the working day (Administrative, stock, breaks ...)
Keep the Linkage Book and train new employees to use it.
Motivate the team
Arrangement of motivating sales targets
Collaboration with the Store Manager:
Forwarding important information relating to the daily business of the SM
Keep Store Manager up to date on employees
Respect the guidelines of the Store Manager and represented this to the team
Open communication with Store Manager
Completing a further delegated duties of the Store Manager (if something is unclear ask Store Manager)
Profile Besides his main tasks/goals, to excite the customers and respect the brands policy, the Assistant Store Manager must fulfil the following mission:
Leading of a team in collaboration with the store manager
Boost the sales
Setting the brand into scene
Ensuring the organisation as a whole and management of the store in collaboration with the store manager
Commitment to progress
The behavioural model obligates every employee to take on professional responsibility. The deputy store manager commits to:
Foster the brand by means of his behaviour
Respect the work tools and work environment
Guaranteeing the safety of the wares and people
Foster the interpersonal relationships (good communication)
Adapt the work plans and absences, to secure a smooth customer service
Apply and develop intentions of the company in relation to all expenses
Professional requirements
Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
Experience in sales and leadership of a store and its sales staff, or as assistant store manager
Customer oriented and customer friendly
Takes on initiative
Experience in PR and marketing activities
Being proficient in sales strategy
Numbers oriented
Commitment
Representing the brand Swatch
Benefits - What is in for you.
Working within an international, diverse, and dynamic team.
Be at the forefront of innovation within the watch industry.
Personnel discount on a large selection of Swatch Group products (40%)
Good performance paired with continued business needs translate into an open-end contract.
Development and training opportunities.
Contribution to health insurance costs
Note that for the airport staff additional perks include:
Free shuttle services to the airport
10% discount on duty free items and meals
Languages Mother tongue / Excellent German / Swiss German
Very good to excellent English level (C1 and above)
Any other language a real asset Company address SWATCH Retail SA
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne Contact Rani Houyez: rani.houyez@swatchretail.com