Salary: CHF100000 - CHF120000 per annum + Benefits
Are you an experienced IT professional looking to join a dynamic and customer-focused team?
We are looking for a skilled Senior System Engineer to join a growing team in Baar, where you will play a crucial role in supporting our customer's IT infrastructure. If you are passionate about IT, love solving complex problems, and are driven to provide exceptional service, we would love to hear from you!
You will be an integral part of a dedicated customer service team, representing the company to the customers of your assigned team, ensuring the smooth and efficient operation of their IT systems. You’ll be involved in various activities including support, remote troubleshooting, and second/third-level support.
Your responsibilities will include:
* Hands-on troubleshooting and resolving infrastructure issues.
* Remote support for customers and providing second and third-level support.
* Analyse and resolve disruptions in customer IT infrastructure, tackling a diverse and challenging technology mix.
* Independently implement smaller projects, while contributing to larger projects by sharing your expertise.
* Identify optimisation potential and propose effective, goal-oriented solutions, discussing them with clients.
* Engage with IT managers and end-users to understand their needs and deliver tailored support solutions.
* Provide excellent customer service by approaching requests with an open, solution-oriented mindset.
* Support internal IT with the same passion and attention to detail you demonstrate with customer projects.
Ideal background and experience:
* In-depth knowledge in server virtualization (VMware), Windows Servers (up to 2022), Office 365, client-side technologies (up to Windows 11), data backup and recovery, Active Directory, Group Policy (GPO), and Profile Management.
* Broad experience in Microsoft Exchange Online, Microsoft Intune, and Microsoft Entra ID.
* Strong analytical skills and a customer-oriented approach to stay calm and solution-focused under pressure.
What the company can offer you:
* Flexible working hours and the ability to work from home, with modern workspaces in Baar and Lucerne.
* A collaborative, friendly work environment where you’ll have the freedom to work independently and take responsibility.
* A team where personal responsibility, freedom, and collaboration are encouraged - a relaxed and productive work environment.
* Team events and the opportunity to connect outside of the office, from ski weekends to summer events.
* Career development opportunities and further training to help you grow within the company.
To apply for this role, please send your CV or contact Ric Marshall at Oliver James for more information about this exciting opportunity.
#J-18808-Ljbffr