Job Type: Full Time Job Location: Fully Remote Hybrid Office Language: English What are you going to do? We are looking to onboard a Technical Support Engineer who focuses on hardware and software setup and maintenance. As part of the Customer Umbrella Tier 1 support team, you will be expected to work 8-hour shifts in a 24/7 coverage team. You will be troubleshooting, diagnosing, and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, and a variety of end-user applications and integrations. Main Responsibilities Software installation and setup, installing and maintaining MacOS, Windows, and Linux desktops and notebooks, troubleshooting, and solving end-user IT problems. Administration and monitoring of Active Directory users, groups, and shared mailboxes. Microsoft O365 Administration. Troubleshooting VPN and email client issues. Installation, configuration, and support of end-user application software. Printers support, troubleshooting, and management. What do we expect? 1+ years experience with Microsoft O365 administration, Microsoft Active Directory. Experience maintaining different OS (Windows, MacOS) and troubleshooting end-user issues. Experience with cloud-based endpoint management solutions (like Microsoft InTune). Experience working with printers. Experience with Citrix. Basic knowledge of Networking (like VPN installation/configurations and troubleshooting). It will be considered a plus if you have experience with security tools. Strong Proficiency in working with ticketing systems and knowledge bases. Experience supporting web and cloud-based applications. Self-starter with a proactive attitude. Team player. Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .Pdf, .Doc, .Docx By using this form you agree with the storage and handling of your data by this website. #J-18808-Ljbffr