Responsibilities
* Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.
* Oversee complex workflow rules, data segmentation, and triggers and drive process improvements and innovations.
* Lead Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping.
* Be the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSC.
* Support and educate / train our users on best practices in utilizing SFSC tools.
* Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.
* Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionality.
The skills you will demonstrate:
* 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
* 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations.
* Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning.
* Ability to assess the gap and impact of new requirements on current Salesforce implementation.
* Team player with the ability to communicate effectively on technical topics and progress with different stakeholders.
* Creative and analytical thinker with the capacity to challenge requirements and focus on delivery.
* Proven ability to design and implement new processes and facilitate user adoption.
* Salesforce.com Certification in Service Cloud, Architect, and / or Administration is a strong asset.
Why you will love it here
* We value a safe work culture - founded in respect, kindness, and the right to fail.
* We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
* Work-life balance - a healthy work-life balance is very important at Sonar.
* Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
* We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success!
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