Provide support and management of the end-user IT environment, including:
- Productivity Tools: Microsoft 365, Adobe Acrobat
- Content Management Systems: Microsoft SharePoint
- Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
- Communication Systems: Cisco (video conferencing, IP telephony, WebEx)
- Operating Systems: Windows 10/11
- Hardware: Laptops, desktops, printers, peripherals, and mobile devices
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Incident and Request Management (40%)
- Identify, log, categorize, and prioritize incidents and requests.
- Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
- Document resolutions and contribute to improving incident management procedures.
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End-User Systems Management (35%)
- Deploy and install hardware and software, ensuring a smooth handover to users.
- Manage the equipment lifecycle from procurement to disposal.
- Maintain an up-to-date asset register and support the development of installation standards.
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Identity and Access Management (15%)
- Create, modify, and deactivate user accounts while adhering to security policies.
- Manage user access rights based on roles and responsibilities.
- Perform regular audits to ensure compliance and address unauthorized access.
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Compliance (10%)
- Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
- Identify, escalate, and resolve risks related to conduct, compliance, or security.
VIP SupportFinancial environment - Suisse location mandatory
- Education: Bachelor's degree in IT, Computer Science, or related field.
- Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset.
- Technical Skills:
- Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.
- Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
- Knowledge of Active Directory, SharePoint, and ticketing systems.
- Basic understanding of IP telephony and video conferencing solutions.
- Languages: Fluent in French and English.
- Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.
- Location : Geneva or Vaud
Our client is a private bank located in Geneva. It's a permanent position and it's On-site Support.
Onsite position
Attractive package.