Job Title: Help to Claim Adviser (Universal Credit)
Employer: Clackmannanshire Citizens Advice Bureau
Closing Date: Thursday 6 March 2025
Location: Clackmannanshire Citizens Advice Bureau (Alloa) initially, then predominantly home-based once fully trained
Hours Per Week: 17.5 - Working hours: 11am – 6:30pm, Thursday and Friday, and every other Wednesday (other shifts such as 9am – 4:30pm may be available depending on regional cover)
Type Of Contract: Permanent, subject to funding
Salary: £23,500 - £26,500 per annum pro rata
About The Job
Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 27 paid staff and 17 volunteers who provide a wide range of services across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt, and Benefits.
Benefits of working with Clackmannanshire Citizens Advice Bureau include:
1. Annual performance-related salary increases
2. 5% employer’s pension contribution plan
3. Free membership of an employer health plan
4. Free use of company Ebikes
5. Retail perks scheme
6. Holiday entitlement for full year is 39 days leave including public holidays with the ability to buy and sell annual leave
7. Flexible working scheme including some home working and flexible start and finish times
The Citizens Advice Network in Scotland has been delivering a comprehensive, enhanced support service called Help to Claim, introduced in April 2019, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.
Clackmannanshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist-level advice to join as a Help to Claim Adviser (UC) to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, telephone, and web chat.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit but does not require to be a trained adviser, although completing the training will be a requirement. A knowledge of generalist advice would be an advantage. Applicants should also demonstrate strong oral and written communication skills, be well organised, and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, and benefit check programmes, and be able to make and manage benefit claims.
Consideration may be given to individuals who do not meet the full requirements of the post but who could be trained in a reasonable period of time; this will be offered at below the entry-level salary initially.
Committed, results-driven, and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial, and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.
How To Apply
For further information and an application form please use the links at the bottom of this page. The Privacy Notice sets out, in line with the GDPR, the types of data that we will collect and hold on you as a job applicant.
Applications must be received by 12 noon on Thursday 6 March 2025.
To help Clackmannanshire Citizens Advice Bureau monitor equality and diversity statistics, please return the Equality and Diversity Monitoring Form separate from your other application documents by emailing it to: jonny.miller@clackscab.casonline.org.uk
About The Employer
The Clackmannanshire Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SC001839
Charity name: Clackmannanshire Citizens Advice Bureau
#J-18808-Ljbffr