Job Title: Future Journeys Ambassador
The esteemed Explora Journeys luxury travel brand is seeking a world-class individual to fill the role of Future Journeys Ambassador.
This position involves leading future booking opportunities for onboard guests while fostering brand loyalty.
Key Responsibilities:
* Lead onboard Future Journeys bookings with exceptional sales standards.
* Manage the Future Journeys desk, engage in professional networking, and build meaningful relationships with guests.
* Exceed targets for new future journey bookings.
* Offer expert advice on newly launched itineraries.
* Ensure the protection of travel professionals and maintain transparency in booking channels.
* Trigger immediate booking confirmations to designated travel advisors.
* Collaborate with Commercial CSO, Head of Explora Experience Centre, and Head of Global Sales Excellence to create engaging Future Journey events and communications.
* Work closely with the commercial sales organization.
* Analyze and manage onboard new booking reports.
* Maintain proficiency in our booking and sales systems (Salesforce and Versonix Seaware).
* Schedule and facilitate shipboard tours for visiting travel advisors.
* Perform additional duties as assigned by shipboard leadership.
* Host guests at dinners to foster loyalty and support future sales.
Requirements:
* A minimum of one year of experience in a contact centre within travel or luxury hospitality.
* Prior experience in a similar role on board a luxury vessel is highly desirable.
* Fluency in oral and written English, as well as one or two additional languages (German, Spanish, French, or Italian).
* Demonstrated personability, professionalism, and respect when interacting with guests regarding Explora Journeys itineraries.
* Experience providing support via phone, email, chat, and in-person interactions.
* Familiarity with Salesforce CRM and Versonix Seaware in a customer support capacity.
* Understanding of onboard work contract requirements and hours.
VISA Requirements:
A valid passport and seaman book are mandatory if available.