Industry: Technology
Number of employees: approx. 2000 - 2500
Key Facts: SAP Operations Management, SAP Global Governance, IS Roadmap Planning, S/4HANA Transformation, Cross-Country Collaboration, System Stability & Optimization, Successor Planning, in Baden/home office.
Main tasks:
* Customer-Centric Service Alignment: Ensure that application services align with business needs and service level management frameworks.
* Service Quality Management: Oversee, enhance, and maintain application service quality by negotiating, monitoring, and optimizing service levels.
* Vendor & Offshore Management: Manage external service providers, define SLAs, monitor performance, and handle escalations as needed.
* Contract & Supplier Governance: Establish and maintain agreements with strategic external application support providers.
* Incident & Problem Management: Support and coordinate incident resolution, ensure stakeholder communication, and escalate issues when necessary.
* Change & Release Coordination: Ensure smooth implementation of system changes in line with support and release management processes.
* SAP ERP System Optimization: Drive initiatives that enhance SAP ERP operations, including quality assurance, testing, and continuous improvement.
* Architectural Compliance: Facilitate architectural reviews for system expansions and integrations to ensure stability and compliance.
* SAP Functional Leadership: Provide strategic guidance to SAP application owners and key users to enhance system functionality and efficiency.
* ERP Budget Oversight: Manage ERP operational budgets and ensure cost-effective resource allocation.
* Process Governance & Compliance: Define and enforce documentation, audit, incident, change, and access management standards.
* Lifecycle & Regulatory Compliance: Oversee SAP application lifecycle governance to meet regulatory requirements and internal controls.
* SAP License Compliance: Implement and manage license measurement processes to ensure compliance with SAP audit regulations.
* Global ERP Roadmap Ownership: Define and execute the strategic ERP roadmap, ensuring alignment with international operations.
* Process & System Integration: Ensure ERP initiatives integrate seamlessly with business processes across multiple locations.
* Innovation & SAP Enhancements: Identify and promote high-potential SAP functionalities to drive business efficiency and innovation.
* S/4HANA Transformation Leadership: Lead operational governance and future tooling strategy within the S/4HANA transition.
* Global ERP Operations Framework: Define and implement the future ERP operational model in collaboration with international counterparts.
Your qualifications:
* SAP ERP Senior Expertise: Several years of experience in SAP ERP leadership within an international environment.
* Vendor & Provider Management: Strong background in contract negotiations and offshore/nearshore service coordination.
* SAP Compliance & Authorization: Expertise in SAP authorization concepts, compliance, and internal control frameworks.
* Strategic & Hands-On Approach: High level of self-motivation, curiosity, and problem-solving mindset.
* Global Project Leadership: Ability to manage multiple priorities across international, cross-functional teams.
* Conflict Resolution & Stakeholder Management: Skilled in overcoming obstacles, managing escalations, and resolving cross-functional conflicts.
* IT Service Management (ITIL): Deep understanding of ITIL frameworks and best practices.
* Leadership & Collaboration: Strong team player with excellent coaching, negotiation, and communication skills.
* Analytical & Pragmatic Thinking: Strategic mindset with an ability to simplify complex challenges and provide practical solutions.
* Fluent Communication: Proficiency in English and German is mandatory.
* Negotiation & Consensus Building: Strong facilitation and stakeholder alignment skills.
The salary range will be communicated confidentially.
If you have any questions, please contact us at any time on +41 55 299 58 58 or recruiting@ffiadvisory.ch. We will be happy to help you!
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