Job Description
The Coordinator, Sales Support & Customer is in direct contact with our existing manufacturer and retail customers and partners.
Your Responsibilities:
* Process customer inquiries and complaints;
* Orient and onboard new customers to make business with CHEP easy for them;
* Pro-actively manage accounts using SAP, BW, myCHEP & CRM Siebel systems;
* Cooperate and provide direct support to the commercial unit;
* Provide administrative support for Asset management aspects (Retail, FSE);
* Lead audits for small accounts and support National and EKA, Retail: planning, negotiation, evaluation, and settlements;
* Support root cause analysis and corrective actions for any complaints and service deficiencies (logistics execution, supply chain, communication, and product quality);
* Review and optimize existing processes;
* Engage potential new customers, create offers, and negotiate until implementing new business along the buyer's journey;
* Identify growth potential;
Our Requirements:
* Bachelor degree in economics or equivalent;
* Minimum two-years working experience in a customer service environment, with high interactions with systems, including transactional and master data;
* Knowledge within manufacturer accounts and/or retail accounts is a plus;
* Experience working in matrix organization is a plus;
* High customer centricity orientation;
* Team player with a flexible approach towards day-to-day problems;
* Intermediate analytical skills/numeracy;
* Strong written and oral communication skills;
* Willingness to optimize existing processes as a continuous expectation;
* MS Office skills;
* Siebel & SAP knowledge desirable/plus;
* Languages: fluent German, English, and French are a must;
What We Offer:
* Flexible Hybrid Working model;
* Workation options;
* Competitive remuneration package incl. annual bonus based on company & personal performance;
* 3 days per annum to use for volunteering projects;
* Other benefits;
Preferred Education:
Bachelor
Preferred Level of Work Experience:
1 - 3 years
Remote Type:
Hybrid Remote