Waystone leads the way in specialist services for the asset management industry.
Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide.
With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving assets under management in excess of $2Tn. Waystone provides its clients with the guidance and tools to allow them to focus on managing their investment goals with confidence.
Summary We are seeking a motivated and detail-oriented Key Account Management Associate to join our commercial team. This role is pivotal in supporting the growth and sales activities related to our key clients, ensuring long-term success and sustainable growth for both our clients and the company. The successful candidate will work closely with Key Account Managers, supporting day-to-day operations, sales processes, and client engagement initiatives to drive exceptional service and client satisfaction. Reporting to the SVP of Key Account Management, you will be responsible for supporting relationships with some of the world's largest financial services companies, including fund managers, investment banks, and asset managers. Working with a team that have the responsibility of managing all commercial aspects of our key customers, you will play a pivotal role in nurturing and strengthening client relationships and driving revenue growth. The ideal candidate will have had exposure to a customer facing role and an understanding of the financial services industry, particularly investment funds.
Essential Duties And Responsibilities Sales Activity Coordination: Collaborate with the sales team to execute and track sales initiatives, ensuring alignment with company goals and client needs.
Client Relationship Management: Foster strong relationships with key clients by addressing inquiries, providing solutions, and maintaining consistent communication to drive satisfaction and loyalty.
Data Analysis and Reporting: Gather, analyse, and present data on client performance, sales trends, and growth opportunities to provide actionable insights and support decision-making.
Client Engagement: Coordinate and participate in client meetings, presentations, and reviews, ensuring thorough preparation of materials and documentation of key actions.
Project Support: Assist in the planning, execution, and follow-up of projects aimed at enhancing client engagement and revenue growth, working closely with cross-functional teams.
Market and Competitor Analysis: Monitor industry trends, competitor activities, and client feedback to identify growth opportunities and areas for improvement.
Revenue Growth: Identify upselling and cross-selling opportunities within key accounts to drive revenue growth and increase Waystone's market share, using established account management methodologies.
Contract and Pricing Negotiation: Collaborate with the Sales and Legal teams to negotiate contracts, pricing, and terms for key accounts, ensuring mutually beneficial outcomes and adherence to best practices.
Strategic Account Planning: Support the maintenance of strategic account plans using leading methodologies such as Miller Heiman to maximize revenue contributions from key clients and achieve growth targets.
Collaboration: Work closely with internal teams, including Relationship Managers and Operations, to ensure seamless service delivery and address client concerns promptly.
Performance Reporting: Provide regular updates on key account management activities, revenue contributions, and client feedback using established methodologies for comprehensive reporting.
Contract and Compliance Management: Support the maintenance and updating of contracts and agreements, ensuring compliance with company policies and legal standards.
Risk Management: Proactively identify and mitigate risks associated with key account management, ensuring compliance with industry regulations and standards while employing proven frameworks.
Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience And Abilities Communication Skills: Exceptional verbal and written communication skills, with the ability to build rapport with clients and internal stakeholders alike.
Analytical Ability: Strong analytical skills with the capacity to interpret data and identify trends, using insights to support strategic recommendations.
Organisation and Time Management: Demonstrated ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
Attention to Detail: High degree of accuracy and attention to detail, particularly in handling client information, data analysis, and project documentation.
Customer Focus: A proactive approach to customer service with the ability to anticipate client needs and deliver solutions effectively.
Relationship Building: Extending and nurturing strong relationships with key stakeholders, including institutional investors, investment funds, and asset managers, is vital for establishing Waystone as a trusted partner in the industry.
Technical Proficiency: Proficiency in Microsoft Office Suite (particularly Excel and PowerPoint); experience with CRM software (such as Salesforce) is a plus.
Innovation and Adaptability: The asset management industry is constantly evolving, and you should be open to innovation, adaptable to change, and willing to explore innovative approaches to enhance the company's sales performance.
Team Collaboration: A team player with a collaborative mindset, ready to contribute to group projects and support colleagues as needed.
Results-Oriented: You will have a strong focus on achieving measurable results and exhibit the drive to meet or exceed sales targets while maintaining high levels of customer satisfaction.
Ethical Conduct: Upholding high ethical standards in all interactions, reinforcing Waystone's reputation as a trustworthy partner in the industry.
Education Bachelor's degree in Business Administration, Finance, or a related field
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