We are a Swiss company specialising in the design and manufacture of high-precision CNC machines. We operate in a “4.0” working environment providing comprehensive solutions to our international clientele to develop precision tools.
Offering excellent support to our clients is a strategic priority. With that in mind, we’re seeking a future team member who meets the following criteria:
YOUR PROFILE:
* You have a technical Federal Certificate of Proficiency (CFC) in mechanics or automation.
* You have a few years of experience in a similar position or as an after-sales technician or technical sales representative, ideally in the field of machine tools.
* You have excellent speaking and writing skills in German and good speaking and writing skills in English and French.
* You are able to cope with stress, are customer-focused and are flexible; you show initiative and independence in the performance of your work.
* You are a team player who enjoys working in a group and in an open space.
ROLES & RESPONSIBILITIES:
* Provide tier 2 technical support by telephone or email.
* Manage client machine fleets and suggest tailored solutions to ensure optimal productivity and handle fleet maintenance.
* Follow up on new products with customers and provide feedback to our Production and R&D departments.
* Provide technical support to travelling After-Sales Technicians.
* Coordinate and organise field assignments for After-Sales Technicians.
Are you up for the challenge? Please send your confidential application by email to: rh@rollomatic.ch or by post to the Human Resources department, Rollomatic SA, Rue des Prés Bugnons 3 – 2525 Le Landeron, www.rollomatic.ch.
Customer Service Hotliner (M/W) 100%
03.04.2024 ROLLOMATIC CAREERS
#J-18808-Ljbffr