We are too 'CYCAS' to be grumpy.
Cycas Hospitality prides itself on making a difference by being different, aiming to be Europe's leading hotel company through exceptional service to guests, owners, and colleagues. Our focus is on performance, people, quality, profit, and communities, enabling Cycadettes to transform hotels while making hard work look like fun.
Our Gift Values
* Growth: Aspiring to grow in every sense – our performance, business, and most importantly, our people.
* Integrity: A heartfelt desire to do the right thing.
* Fun: Taking having fun seriously.
* Teamwork: Believing winning is a team sport.
The Radisson Hotel and Suites Zurich, managed by Cycas Hospitality, offers 343 apartments and 104 hotel rooms, perfect for both long business stays and short city trips. Located between the city center and Zurich International Airport, guests can enjoy the fitness area, Italian restaurant LUIGIA, inner courtyard, two bars, and rooftop terrace.
The Perfect Candidate Has:
* Prior knowledge of Radisson and experience with the Emma PMS system would be an advantage.
* A true team player with enthusiasm.
* Service-oriented mindset.
* A valid residence and working permit for Switzerland.
* English and German language proficiency.
* Ability to work varied shifts, including weekends and festive days.
Main Responsibilities Include:
* Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
* Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
* Process various payment types, such as room charges, cash, checks, debit, or credit.
* Process guest check-outs, resolving any late or disputed charges.
* Answer, record, and process guest calls, messages, requests, questions, or concerns.
* Coordinate with Housekeeping to track room readiness for check-in.
* Provide guests with directions and information regarding the property and local areas of interest.
* Run daily reports on arrivals, departures, and identify any special requests, checking reports for accuracy.
* Complete designated cashier and closing reports in the computer system, count bank at the beginning and end of shift, balance and drop receipts according to accounting specifications.
What We Offer You:
* Salary according to the Collective Labor agreement L-gav and Hotela.
* 13th month.
* Free parking.
* 25 holiday days based on a full-time contract.
* Cycas Smiles Reward & Celebration program.
* The best project you will ever work on is you. So let us help you grow (internationally) with our guidance and training possibilities.
* A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true selves.
* Feed your wanderlust with discounts in Radisson & Cycas Hotels.