Customer Care Specialist
This is a temporary fixed-term contract for 9 months.
Based in Kaiseraugst, as a Customer Care Specialist, you will coordinate efficient customer order processing, provide necessary import documentation to customers, and ensure an efficient and sustainable level of customer service quality to all customers.
Your key responsibilities:
* Ensure efficient and timely handling of the Order to Cash process in close collaboration with our Distribution Center/Forwarding agent and planning department.
* Check and monitor credit limits in close collaboration with the account management and Finance. Adhere to segregation of duties and SHE guidelines. Process deliveries by allocating manually or automatically batches for each industry subject to customers’ specific requirements.
* Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes.
* Working in close cooperation with Supply Chain, Premix Production and Customer Service to minimize hurdles and assure the best possible service to the customers.
* Process and surveillance of Customer Complaint, identify potential problems and source of solutions, and where appropriate escalate to CCS Management to avoid reoccurrence.
You bring:
* Bachelor’s degree or equivalent experience in a business-related field.
* Fluent in English; German and French would be treated as an additional asset.
* Good knowledge of Microsoft applications and ERP system SAP.
* Practical experience in Customer Service and transportation activities.
* Team player.
* Ability to perform under stress.
* Problem-solving ability.
* Flexible and open-minded.
* Business and process-oriented.
* Communicative and cooperative.
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