Are you passionate about helping people get the most out of their technology? We are seeking a motivated and customer-focused IT Support Specialist to join our dedicated team in Zurich. In this role, you will do more than resolve technical issues - you will play a key role in empowering our users to leverage their IT tools efficiently and confidently. As a proactive self-starter, you will have the autonomy to take initiative, propose improvements, and actively shape the way we support our internal teams.Your Main TasksRecording, prioritizing and classifying requests from our users worldwideAnalysis and resolution of incidents by using the available tools or by developing solutions with our central ITGranting access authorizations, installing hard- and softwareContact point for internal clients; ensure proper communication and advising end users as appropriateOn-site end-user, meeting room and event support in the headquarters in ZurichActive role and contribution to the continuous improvement of internal processesIf suitable, further tasks in related areas and projects are possibleYour Experience and SkillsCompleted education in IT or several years of experience in a comparable environmentExperience in using Active Directory and user support for Microsoft 365 applicationsExperience in Microsoft Entra ID is a plusExperience in end user support in a process-oriented environment (based on ITIL Framework)Proactive, independent and service-oriented attitude, as well as advanced communication skillsWillingness to learn and flair for dealing with a multicultural clienteleVery good oral and written English skills with the ability to interact with different internal clients at all levels. German would be very welcomeInterest in and enthusiasm for impact investmentsAn exciting job, located in the city of Zurich, with plenty of room for personal initiative and within a multicultural and future oriented environment, awaits you.For any questions, please contact Esther Fröhlich.http://www.responsAbility.com jidd3db995a jit0416a jiy25a