Place of work: Cracow
Job purpose:
The role’s main purpose will be to run third party due diligence assessments and ongoing assessments via an IT solution, Synergi.
Synergi is Zurich’s global third-party risk management solution which automates the above assessments and provides a RAG outcome. Red flags / failures need to be reported back to the Zurich business stakeholder who will need to decide whether to accept those risks or remediate them. The Zurich business stakeholder will confirm the outcome and Synergi will be updated by the third-party risk management specialist, who may also carry out the remediation via actions assigned to the external third party.
Full training and support will be provided by Zurich’s global vendor management team (ZGVM team) – the managed service will be an extension of this team.
Responsibilities:
* Carry out due diligence and/or ongoing monitoring assessments in a timely manner (SLA’s will apply) with external third parties & issue reports to Zurich business stakeholder
* Join video meetings/calls and/or respond to emails with Zurich stakeholders to respond to queries about the assessment and outcomes (will not be required to provide risk advice as the Zurich business stakeholder will need to seek this guidance from their local risk & compliance officers)
* Utilise Synergi reporting to keep on top of overdue assessments
* Actively track and close outstanding assessments / report decisions / remediation actions to ensure SLA’s and KPI’s are met
* Escalate challenges to ZGVM- work together to resolve
* Provide reports to ZGVM for volumes of assessments completed, turnaround times, SLAs
* Refer Synergi users to IT ADM for technical system faults/errors/bugs/ Refer Synergi users to ZGVM (or ADM team) for any change requests
* Attend Synergi monthly governance forums to keep aligned with system changes / new functionality / user queries etc
* Drive continuous improvement - propose improvements to the process, Synergi system, and training guides as and when such improvements become apparent
* Keep SOP/training guides up to date for own role & processes in collaboration with ZGVM
* Join relevant training sessions to maintain good knowledge of the system, processes and changes
* Participate in ZGVM team strategy meetings and/or team meetings as required including supporting audits of the system/processes as required
Required capabilities:
* Confident presenting skills – articulate (may present risk findings or reports verbally over video calls)
* Self-manage (booking sessions, manage own time, proactively provide reports & updates, proactively volunteering ideas for improvement)
* Comfortable in working with all levels of grade and authority
* Availability for 12 months contract with possibility for extension
* Previous experience in third party management or running such assessments
* Language skills other than English – Spanish, Portuguese or German appear to be most in demand
* An interest in developing experience in the wider topic of third party risk management and/or IT configuration and change
We offer:
* real life opportunities to develop and grow with us and contribute to the world around us
* competitive salaries, language allowance and an employee benefits package that includes among others medical insurance, life insurance and sport-card
* annual bonus depending on company annual results and individual performance
* wide range of learning programs and personal development opportunities including also possibility to apply for up to 80% of educational trainings reimbursement
* referral awards
* online fitness trainings
* fresh fruits at the office
* nice and friendly atmosphere
Who we are:
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.
In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.
This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.
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