About Our Client Our client is a private bank located in Geneva. It's a permanent position and it's On-site Support. Job Description Provide support and management of the end-user IT environment, including: Productivity Tools: Microsoft 365, Adobe Acrobat Content Management Systems: Microsoft SharePoint Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv Communication Systems: Cisco (video conferencing, IP telephony, WebEx) Operating Systems: Windows 10/11 Hardware: Laptops, desktops, printers, peripherals, and mobile devices Incident and Request Management (40%) Identify, log, categorize, and prioritize incidents and requests. Investigate and resolve issues efficiently; escalate unresolved cases when necessary. Document resolutions and contribute to improving incident management procedures. End-User Systems Management (35%) Deploy and install hardware and software, ensuring a smooth handover to users. Manage the equipment lifecycle from procurement to disposal. Maintain an up-to-date asset register and support the development of installation standards. Identity and Access Management (15%) Create, modify, and deactivate user accounts while adhering to security policies. Manage user access rights based on roles and responsibilities. Perform regular audits to ensure compliance and address unauthorized access. Compliance (10%) Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations. Identify, escalate, and resolve risks related to conduct, compliance, or security. The Successful Applicant Education: Bachelor's degree in IT, Computer Science, or related field. Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset. Technical Skills: Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting. Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management. Knowledge of Active Directory, SharePoint, and ticketing systems. Basic understanding of IP telephony and video conferencing solutions. Languages: Fluent in French and English. Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset. Location : Geneva or Vaud What's on Offer Onsite position Attractive package.