Responsibilities
* Take P&L responsibility of assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial and Head of Business Unit
* Participate in contract handover meetings with Product Management and identify and analyze contractual risks and initiate mitigation actions accordingly
* Be the main point of contact for the customer, handle and process customer feedback, and organize and coordinate customer review meetings
* Lead kick-off meetings for a new engine shop visit, attended by the Ops Project Lead, Engineering, and Purchasing and provide accurate engine delivery information to the induction slot planning
* Organize and coordinate Table Inspection’s with the customer
* Communicate any commercial and TAT related topics during a shop visit and ensure OTD of an engine
* Offer to the customer part replacements and exchanges, and communicate on the financial aspects of such replacements / exchanges to the customer
* Initiate and coordinate Closing-the-Loop review meetings after engine shop visits have been performed and feedback back into the Organization
* Ensure profitability of the shop visit within the boundaries of the contractual clauses
* Issue Preliminary Invoice(s) based on shop visit price estimation and perform invoice review for Main / Final Invoice at the end of a shop visit
* Build and release accruals for any volume discounts / incentives, marketing / agency fee’s, TAT penalties, warranty risks, and potential invoice disputes
* Resolve and settle invoice disputes with customers
* Lead and support the cash collection process with involvement of Sales
Your Profile
* Commercial or Technical degree in relevant discipline or equivalent experience
* Minimum 3 years of commercial or / and technical experience, preferably in the MRO industry
* Minimum 3 years of experience in a customer facing position, preferably in the MRO industry
* Strong understanding of the MRO or related Aerospace business
* Strong business acumen and contract understanding
* Strong communications, negotiations and intercultural awareness skills
* Fluency in English, knowledge of Chinese is a plus
Your Chance
* An attractive position in a global and dynamic company
* Competitive employment conditions
* Opportunity for professional and personal development
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