Job Description:
We are seeking an experienced Customer Services Specialist with a passion for helping clients navigate complex visa and passport processes. The ideal candidate will have a proven track record in this field, excellent communication skills, and the ability to work independently.
Key Responsibilities:
* Liaise with business clients to understand their specific visa and passport requirements.
* Guide clients through the UK passport application process and visa applications for various embassies in London.
* Prepare and review application documents to ensure accuracy and compliance with requirements.
* Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols.
* Respond promptly to client queries via email and phone, offering clear and professional advice.
* Track application progress and provide clients with timely updates.
* Maintain detailed records of client interactions and application statuses.
Requirements:
* An attitude to self-learn and be a self-starter with a high degree of initiative.
* Fluent spoken and written English – exceptional communication skills are essential.
* Proven experience in visa consulting, immigration services, working in customer services or logistics, or a related field.
* Ability to work independently and manage multiple client cases simultaneously.
* Strong attention to detail and organisational skills.
* Proficiency in using email and phone communication tools.
* Familiarity with UK passport and visa regulations is a strong advantage.
* Reliable internet connection and a quiet, professional environment for phone calls.
What We Offer:
* A fully remote position with flexible working arrangements.
* The opportunity to work with an experienced and supportive team.
* Competitive remuneration based on experience.