Responsibilities:
Together with the Front Office Manager, manage the entire front office area.
Control the daily tasks at the reception desk.
Co-responsible for the daily optimal room occupancy, hotel occupancy, and for all arrivals and departures.
Co-responsible for the daily/monthly accounts and the main cash desk.
Daily coordination between housekeeping, concierge, and guest relations.
Complaint management.
Organisation and coordination of all processes in the front office department.
Jointly responsible for staff planning.
Co-responsible for the induction, management, and development of front office staff.
Co-responsible for ensuring and maintaining service quality in accordance with LQA standards.
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