Benefits: Hybrid/Remote working, Parking, Pension
The Hours: Full time, Monday-Friday 9 am - 5 pm
We have a long-term temporary position available within our long-standing client’s reputable organisation. This contract will be temporary until January 2025 and will then be reviewed to potentially be extended or made permanent. This role is an immediate start. Our client has offices across the UK; this role is Reading based however candidates are able to work from any location across the UK – hybrid or fully remote.
Main Purpose: The successful candidate as Customer Service Representative will liaise with customers and handle their queries and/or complaints. This position will mostly be telephone based, with some administrative duties including adding customer information onto the CRM system. Full training will be provided. This role will be solutions focused and at times, the successful candidate may be required to carry out follow-up actions as required.
Roles and Responsibilities:
1. Answering incoming telephone calls from customers
2. Raising support tickets using the internal CRM system
3. Advising customers on how to use the customer portal system
4. Assisting customers with username and password requests
5. Creating and implementing electronic documents/templates
6. Accurately tracking each support ticket to ensure positive conclusion reached
7. Collaborating with internal teams including client engagement and development staff regarding customer requests
8. Adhering to data protection policies
9. Ensuring SLA targets are achieved consistently
Skills and Experience:
1. Excellent communication skills
2. Positive and friendly attitude
3. Enjoys liaising with customers
4. Excellent telephone manner
5. Proactive
6. Confidence using technology
7. Understanding of SaaS (Software as a Service)
8. Ability to build internal relationships with the wider team
9. Ability to build rapport with customers
10. Excellent attention to detail
For further information about this role, please contact Becca as soon as possible.
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