To strengthen our Laser Plastic Welding business line, we are looking for a highly motivated and project-oriented person to process internal and external service and repair requests with high personal responsibility.
Key Responsibilities
* We are seeking someone responsible for the internal processes and organization of 3rd level requests and repairs.
* The correct prioritization and efficient processing of requests from receipt to completion or resolution of the problem is crucial.
* Preparation of quotations for spare parts, repair and 3rd level service requests by national companies is also required.
* Coordination of the dispatch of spare parts and repairs in collaboration with the administration department is essential.
* The preparation and maintenance of training material for Customer Support is another key aspect of this role.
* Recognizing quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production is vital.
* Collaboration in product development processes, particularly definition and requirements for customer support services, is necessary.
* Coordination of support activities with worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D is also required.
* Supporting the customer project management in the configuration of integration systems is an additional responsibility.
* Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility.
Your Profile
* A basic technical training in the field of electronics or mechanical engineering at technician HF or engineer FH level is necessary.
* Experience in customer support for technical capital goods is also required.
* Experience in the organization of repair orders is necessary.
* Knowledge of Microsoft Office applications, particularly ERP and CRM systems, is advantageous.
* Very good German and good English skills are essential.
What You Can Expect
* Exciting work in a market-leading, international company in the canton of Obwalden.
* Surrounded by a magnificent mountain landscape with attractive leisure opportunities.
* Flexible working time models and home office options where possible and sensible.
* Good support for new and innovative ideas.
* Opportunities for further training and professional development.
* A company canteen and fresh food options, as well as attractive benefits and free parking spaces including e-charging stations.