We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Description:
Account Manager
The Account Manager will manage and develop client accounts with the support of an event management team, offering the full range of MCI event solutions to clients and prospect clients. He / She has the key communication role before, during and after events – should be the “one point liaison” for clients and identifies, negotiates, engages and manages suppliers/vendors to support the production of an event. The Account Manager handles budget/cost management for events.
Your mission
Leadership & Relationship Management
First point of contact for Brand Teams/ Operates as the point of contact for assigned customers
Generate sales among existing client accounts, including upselling and cross-selling
Develop and maintain long-term relationships with accounts
Ensure clients receive requested products and services in a timely fashion
Forecast and track client account metrics Internal: Business list & forecast, profitability & productivity
External: main customer KPIs – Savings/Client Satisfaction/virtual versus live
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identify opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Collaborate with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions
Attribute operational staff to the different projects
Support all team members on the account to ensure consistent and leading-edge event experience by capturing and deploying best practices and mentoring as necessary
Drive and monitor operational excellence within project teams
Point of contact for the staff. Manage staff planning. Coach project coordinators and project managers with a focus on their professional and personal development (operational development is endorsed by DoO or PD)
Manage a team of full-time and freelance operational staff
Ensure adherence to regulatory requirements
Coach project managers with a focus on their professional and personal development
Project Management
Together with Brand Teams, produce a yearly planning mapping of event activity over the year
Provide expertise and know-how as well as event management support to Brand Teams for meeting activities (e.g. audience engagement, digital solutions, congress activities, stand-alone events, social functions, symposia, exhibition stands, accommodation, etc.) within the account event guidelines
Coordinate and manage the various agencies taking part in the organization of an event
Ensure consistent quality service, respect of KPIs, timelines, communications, regulatory Quality as a Quest!
On-site logistics and client management
Financial Management
Drive and monitor client profitability
Drive and monitor cost savings and added value for the client
Administration and IT
Provide regular and accurate data reporting relating to meeting activity handled for the Brand teams.
The Meeting & Events Account Manager reports to the Director of Events & Brand Experiences and works with a team of Project directors, managers, coordinators and trainees. Closely works with the finance department.
Your profile
At least 7 years’ experience in the Meeting & Events Industry and a proven track record in planning, developing and delivering events and communication programmes in the private and/or public sector within an international environment
Fluent in English and French (additional language is a strong asset)
Post-graduate degree (MBA or similar), or a degree in Event Management, Hotel Management, Tourism or another relevant domain
Excellent knowledge of the Swiss territory and an extensive local network
Ability to lead a small team and foster an atmosphere of motivation and performance, delivering small and large scale projects in a service environment
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
Programme planning, development, implementation
Tactical planning and problem solving skills
Relationship management and interpersonal skills
Communication, influencing and negotiating skills
Project management, strong organizational and time management skills
Coaching & People management
Excellent personal presentation.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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