Our rapidly growing lead generation law practice seeks part-time and detail-oriented Call Center Specialists to serve as the first point of contact for individuals seeking legal assistance.
About the Role
* Serve as initial point of contact via outbound or inbound calls, providing empathetic support through the screening process.
This position plays a crucial role in the client intake process, requiring strong communication skills and a passion for helping others.
Key Responsibilities
1. Manage incoming client inquiries, making outbound calls to potential clients and responding to digital leads.
2. Listen attentively to caller concerns and gather relevant information about their potential or existing case.
3. Screen incoming potential client phone calls to ensure the case falls within our firm's qualifying criteria.
4. Collect and document essential information from clients, including personal details, contact information, and case types.
5. Maintain accurate data entry and organization, adhering to quality standards established by the organization.
Requirements
* Previous experience in a customer service call center or a legal intake call center.
* Firm knowledge of spreadsheet and data management, as well as computer skills.
* Possesses outstanding communication skills (both written and verbal) and a sense of empathy.
* Excellent organization and time-management abilities.
* Ability to problem-solve or manage a challenging caller while on the phone.
Compensation and Benefits
$23 hourly wage. A competitive benefits package is offered, including monthly incentive bonuses based on individual and team performance.