Direct message the job poster from HCLTech
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Job Description
Key Responsibilities
First-level support via phone and e-mail for Windows 10, M365 products (Outlook, Teams, SharePoint, MS Office, etc.), own insurance applications and many other tools
First-level support for our external employee portals and our customer portals
Ensuring customer satisfaction in multiple languages
Creation of maintenance of documentation, instructions and checklists (knowledge database)
Interface between Onsite Support to client and corporate customers
Required Skills
Completed basic or further commercial training
Experienced in dealing with common IT systems and interested in constantly learning new technologies
Resilient and reliable personality with organizational talent, Customer and service-oriented behavior as well as good communication skills verbally and in writing
Languages: German & English (m/s): mandatory, Italian (m): strongly preferred, French (m) desired
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
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