Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Location : Oberglatt
The role :
As Customer Care Representative you undertake all aspects of the Customer Care activities and collaborate with functional departments throughout the distribution and supply chain operations.
You’ll provide high customer service through efficient ordering and administration of customer queries, purchases and returns in line with M-I processes and procedures. Acting as a representative for M-I which will create customer satisfaction and loyalty. This role will work closely with Helpdesk, Planning, Account Managers and Supply Chain.
What you’ll do :
Proactive and Reactive Customer Contact - Taking and processing orders from customers, as well as proactively calling customers.
Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables. Transport follow-up check overdue orders. Regulation follow-up. Handle special invoicing requests for customers.
Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms.
Coordinating and managing communications with customer invoices, following up on invoice queries.
Acting as first point of contact in customer queries or following up invoiced orders.
Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B Customer Portal and Sales Order Automation. Printer Sales, After-Market and Demo Printer Orders.
What you need to have :
Fluent in English and German / Swiss German is required. A strong understanding of French would be preferred but is not essential.
Experience in order processing within the Industrial Sector.
Ability to communicate with internal and external customers in advisory capacity.
Exceptional knowledge of customer service, with experience in a similar role.
Ability to technically assess situations and issues and proactively advise on solutions, approaching opportunities from a business perspective and not solely from a customer service viewpoint.
Must be able to follow procedures and plan time for self and others.
Ability to manage multiple projects.
SAP and / or Salesforce experience is a plus.
Basic Excel.
You’ll only be the right candidate if you are aligned to our values and culture :
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
Work Arrangement : Hybrid
This position may be located in : EMEA : Switzerland : Zurich : Oberglatt
Sub Division : Direct Distribution Schweiz
Job Requisition ID : 60233
Job Function : Customer Service
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