Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Position Overview:
The L2 Technical Support Specialist will provide advanced technical support to end-users, handle complex desktop-related issues, and assist with the installation, configuration, and maintenance of desktop hardware and software.
What you’ll do as a Technical Support Engineer:
* Work closely with stakeholders to determine and execute strategies to enable consultants, clients, and guests to work effectively and collaboratively in our offices and on client sites.
* Support and help customers use our internal applications such as video conferencing, collaboration, device management, and security.
* Solve problems and find solutions for their tech needs.
* Deal with multiple requests simultaneously - face to face, via chat, email, and a ticketing system.
* Work with office leadership to develop a vision for how to take our offices to the next level to represent a premium brand.
* Manage the complete lifecycle of assets by working closely with Procurement.
* Help with IT consulting and coordinate office build-outs and ODC setup.
* Liaise with external providers and vendors to provide a consistent and seamless experience for consultants, clients, and guests.
* Be the subject matter expert on hardware, infrastructure delivery, and maintenance.
* Work closely with delivery teams to implement, secure, and maintain this infrastructure.
* Work with CSTs to ensure consultants have the tools they need to do their role effectively.
* Actively manage your own time and tasks while seeking help and guidance when necessary.
* Specialize in one of the following areas: macOS and Apple products, Cloud infrastructure/Virtualization and VMs, Audio visual design for Video Conferencing.
What you will bring to the team:
* Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
* 4-6 years of experience in IT support, specifically with desktop engineering or desktop support roles.
* Proficiency with Windows operating systems (Windows 10/11) and macOS.
* Experience with desktop hardware (PCs, laptops, printers, peripherals).
* Knowledge of Active Directory, Office 365, and other enterprise applications.
* Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, JIRA).
* Basic networking knowledge (TCP/IP, DNS, DHCP).
* Understanding of endpoint security practices (antivirus, firewalls, encryption).
* Experience with macOS or Linux support.
* IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.
Zones offers a comprehensive benefits package.
While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover, and a flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.
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