Transforming IT Processes as a Remote Policy & Procedure Specialist
Randstad Digital Switzerland is seeking a meticulous and organized Policy & Procedure Specialist to join our team in a fully remote capacity. If you thrive in a dynamic environment and have a knack for creating clear, concise, and effective documentation, we want to hear from you.
About the Role:
As a Remote Policy & Procedure Specialist, you will play a crucial role in organizing, updating, creating, and optimizing documentation related to software development activities. You will be instrumental in centralizing documentation, ensuring consistency, and driving efficiency through your expertise in ITIL and your broad experience in IT/IS processes and policies.
Key Responsibilities:
* Documentation Management:
1. Organize, consolidate, and update existing documentation across multiple locations.
2. Update and centralize KPI/Metrics documentation.
3. Document new and missing KPI/Metrics.
* Template Creation:
1. Develop generic templates for procedures and policies to ensure consistency.
* Policy and Procedure Development:
1. Draft proposals for missing procedures and policies.
2. Update established documentation using defined templates.
3. Gather information from collaborators to create or update process content.
* Process Optimization:
1. Improve the quality of processes, practices, and policies within the IT/IS Divisions.
2. Standardize documentation.
* Advisory:
1. Provide advisory information on missing documentation.
Deliverables:
* Templates for procedures/policies per topic use.
* Updated and centralized documentation from existing procedures.
* Updated and centralized documentation for KPI/Metrics.
* Advisory on missing documentation.
Requirements:
* Proven experience as a Policy & Procedure Specialist, ideally within an IT/IS environment.
* Strong understanding of ITIL principles.
* Excellent documentation and organizational skills.
* Ability to work independently and remotely.
* Strong communication and collaboration skills.
* Ability to create clear and concise technical documentation.