Job Title: Customer Service Specialist
Summary: We are seeking a proactive and reactive customer contact to take and process orders from customers, as well as proactively calling customers. The ideal candidate will have exceptional knowledge of customer service, with experience in a similar role.
Key Responsibilities:
* Taking and processing orders from customers, as well as proactively calling customers.
* Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B Customer Portal and Sales Order Automation.
* Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables. Transport follow-up check overdue orders. Regulation follow-up. Handle special invoicing requests for customers.
* Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms.
* Coordinating and managing communications with customer invoices, following up on invoice queries.
Requirements:
* Fluent English is required. A strong understanding of German and French would be preferred but is not essential.
* Ability to communicate with internal and external customers in advisory capacity.
* Exceptional knowledge of customer service, with experience in a similar role.
* Ability to technically assess situations and issues and proactively advise on solutions, approaching opportunities from a business perspective and not solely from a customer service viewpoint.
* Customer Care are the face of M-I to the customer and must act as professional experts in all touch points.
* Must be able to follow procedures and plan time for self and others.
* Ability to manage multiple projects.
* SAP and / or Salesforce experience is a plus.
* Basic Excel.
Culture Fit:
* Winning through customers
* High ethical standards, openness and trust
* Expectations for results
* Respect and value people
What We Offer:
We offer a competitive compensation package and a collaborative work environment. If you believe you match our values and have the experience we're looking for, then apply. All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.