Job Title: Clinical Support Specialist for VELYS Robotic-Assisted Solution
We are seeking a highly motivated and experienced individual to join our team as a Clinical Support Specialist for the VELYS Robotic-Assisted Solution (VRAS). This is an exciting opportunity to play a pivotal role in our commercialization journey and make a tangible difference in the lives of patients and healthcare providers alike.
About Us:
Johnson & Johnson is a world leader in healthcare innovation, dedicated to building a world where complex diseases are prevented, treated, and cured. Our strength in Innovative Medicine and MedTech empowers us to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow.
Job Summary:
The Clinical Support Specialist will be responsible for facilitating commercial and professional education while ensuring seamless installation and onboarding for our cutting-edge VELYS system. This field-based position offers the chance to join a highly experienced and supportive team that prioritizes your professional growth.
Primary Responsibilities:
* Product Expert: Act as Product Expert for presentations with national accountability to multiple stakeholders across our hospital landscape in conjunction with the joints and Capital Sales Representative.
* Technical Support: Supports all Joints Salesforce and customer installation and technical service requirements in assigned regions.
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* Expertise: Knowledge of publication, industry, or tech knowledge- be the expert in their field.
* Competitor Knowledge: Maintain knowledge of competitor products, be up to date with other offerings.
* New Product Rollout: Involved in roll out of new products/ updates
* Customer Relationships: Manages customer relationships as RAS expert before, during and after installation. Clinical support for surgeon customer during initial robotics procedures.
* Troubleshooting: Provides first line of service to internal and external customers for complex technical troubleshooting and resolution.
* Institutional Training: Delivers institutional facility training content to sterile processing, engineering, and others as required.
* Equipment Utilization: Assists sales organization with the efficient and effective utilization of equipment.
* Problem-Solving: Quickly identify and solve problems on-the-go
* Teamwork: Self-starter, ability to work without daily direction to increase results; Great Teammate – work closely with VELYS Digital Surgery partners and FSE (Field Service Engineer) and Joints Salesforce to show unified approach in improving the customer experience
Qualifications:
* Education: Higher education degree or equivalent experience (required)
* Specialization: Higher specialization in Medical Devices Sales (required)
* Clinical Experience: Min 3-5 years of clinical experience with Medical Devices (required)
* Joint Reconstruction: Experience with joint reconstruction in knee and hip (required)
* OR Presence: Readiness to be present in the OR during orthopedic surgeries (required)
* Languages: Fluency in English, German and French (required)
* Travel: Frequent travel in Switzerland, ability to travel on short notice
* Medical Software: Exposure to medical or surgical software/digital and/or capital equipment
* Hospital Requirements: Readiness to complete all necessary hospital- and government-imposed requirements and to follow all existing hospital and OR presence guidelines (required)
* Organizational Skills: Strong organizational and planning skills
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are ready to take your career to the next level and make a meaningful impact in the world of orthopedic surgery, we want to hear from you. Your journey with Velys and Johnson & Johnson starts here.