Customer Care Specialist Sea & Air Logistics (m/f/d) – Geneva, Geneva
Client: Location: Job Category: Customer Service
Job Reference: 6a962275dcd5
Job Views: 3
Posted: 13.04.2025
Expiry Date: 28.05.2025
Job Description: As a Customer Care Specialist in Sea & Air Logistics, you will be at the heart of our operations, closely interacting with customers, partners, and internal teams to ensure seamless shipment handling. Join us in providing outstanding service and building long-lasting relationships with our clients.
Your Role In this role you will be the primary point of contact for customer inquiries, both for existing business and new customer requests. You will manage export, import and crosstrade shipments, ensuring we maintain the top-tier quality our network is known for. If you're a strong communicator who values close customer relationships, then this is the ideal opportunity for you!
Your Responsibilities Serve as the first point of contact for customers and partners in sea and air logistics
Independently manage customer inquiries and oversee the entire shipment process, keeping customers informed at every step
Prepare quotations and handle customer requests promptly
Track and monitor shipments to ensure timely and accurate delivery
Collaborate closely with operational teams, sales and customers
Proactively offer customer service solutions and maintain long-term, collaborative relationships with clients
Your Skills and Experiences Completed freight forwarding apprenticeship or equivalent qualification
Solid experience in freight forwarding, especially in sea logistics; knowledge of air logistics is a plus
Proficiency in Microsoft Office and a willingness to learn new systems
Strong customer service skills with a communicative and friendly demeanor
Excellent organizational and time-management abilities
Fluent in English and French, both written and spoken, German is an asset
Good Reasons to Join Competitive Salary: Attractive compensation package, including a 13th-month salary
Equipment & Work Environment: A brand-new office with kitchen, fitness and gaming rooms, parking spaces, and good public transport connections
Development Opportunities: Access to training programs for both professional and personal growth, including language courses and development programs
Discounts: Exclusive offers from a range of partners in fashion, leisure, electronics, home goods, and more
Team Spirit: Team-building events, company outings, referral bonus
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