Job Description:
DXC Technology is the world's leading independent, end-to-end IT services company. We help clients harness the power of innovation to thrive on change. Our technology independence, global talent, and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
We are dedicated to delivering ITSM best practices, methods, and tools as a global strategic partner of ServiceNow for Continental Europe. We implement state-of-the-art ITIL solutions for medium and large organizations.
What the Position Offers You:
We are looking for a ServiceNow Technical Consultant who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Switzerland.
The Technical Consultant role is one of the core components in all our implementations. This role is responsible for supporting customers in the successful implementation and use of ServiceNow, including configuration, tailoring, and coaching to meet their unique business requirements.
* Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.
* Act as trusted Technical Advisor/Expert.
* Implement complex functionalities to meet customer requirements using the front-end and back-end capabilities of the ServiceNow platform.
* Implement complex integrations between ServiceNow and external systems, whether on cloud or on-premise, using technologies like SOAP and REST web services, JDBC, LDAP, etc.
* Produce technical documentation.
* Collaborate with various internal and external stakeholders.
What You Bring with You:
* Minimum 5 years' experience as an IT developer and 3 years' experience on ServiceNow.
* Experience in consulting external customers.
* Strong experience in the full life cycle of software development, from business requirements analysis to solution design, testing, and go-live.
* Experience in system performance analysis and documentation.
* Extensive experience on technical implementations of various ServiceNow modules.
* In-depth knowledge of ITSM application processes, including incident, problem, change, service level management, configuration management, data model, workflow platform.
* Mastering web technologies like JavaScript, AJAX, HTML, DHTML with ServiceNow.
* Expertise in design and development on the ServiceNow CMDB.
* Scripting proficiency in ServiceNow's client scripts, business rules, UI policies, access control, validation scripts, background scripts.
* Capacity to travel, which will be necessary but is not integral to this position.
* Fluent in English and German.
What We Offer You:
* Comprehensive social benefits.
* Flexible working time models.
* An attractive salary package.
* Training and mentoring to support implementation projects.
* Lived values that make us one of the most attractive employers worldwide.
* Equal opportunities and compatibility of family and work as well as continuous development opportunities.
At DXC, we harness the unique contributions of our people to give us our edge. We value every idea and the person behind it. Our inclusive culture powers our results, and the company grows only if our people grow. We believe in equality, and our position as a global technology leader allows us to serve diverse customers and play a leadership role in the communities we serve.
DXC's commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.
Our lived values make us one of the most attractive employers worldwide – Top 25 of Comparably's list of companies with