Job Title: API Technical Analyst
Reports to: Director – Software Engineering
Career Path Classification: Non-Supervisory/Manager/Level 4
About Railbookers
At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well - that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.
Job Overview
We are seeking a detail-oriented API Technical Analyst to support the integration, management, and optimization of APIs. This role is critical in analyzing API performance, troubleshooting issues, ensuring seamless connectivity between travel suppliers, and handling travel data processing, migration, and validation. The ideal candidate will possess substantial experience and a proven track record in API analysis and integration.
Key Responsibilities API Integration & Analysis Analyze and document API requirements for travel suppliers.
Support API integration with supplier connections.
Monitor API response times, latency, and optimize data flow for real-time booking and availability searches.
Data Management & Migration Work with large travel datasets, ensuring data consistency across APIs and databases.
Perform data migration, transformation, and validation during supplier onboarding and system upgrades.
Use SQL queries to analyze, clean, and manipulate travel-related data for reporting and troubleshooting.
Assist in designing ETL (Extract, Transform, Load) workflows for travel data processing.
Data Management in Salesforce Manage Salesforce data operations, including imports, exports, cleansing, and transformation.
Utilize Salesforce Data Loader, Workbench, and other ETL tools for bulk data operations.
Troubleshoot data integrity issues, duplicate records, and validation rule conflicts.
API Documentation & Governance Maintain comprehensive API documentation, including endpoints, authentication, request/response structures, and business rules.
Ensure compliance with travel industry standards such as IATA NDC (New Distribution Capability) and OTA (OpenTravel Alliance) schemas.
Define API versioning, rate limits, caching mechanisms, and security policies (OAuth, API keys).
Monitoring, Troubleshooting & Performance Optimization Track API performance, detect bottlenecks, and suggest improvements for better response times.
Troubleshoot API failures, sync issues, and booking errors with suppliers and internal teams.
Conduct API testing using tools like Postman, SoapUI, Swagger, and JMeter.
Collaboration & Support Work closely with product, engineering, and operations teams to align API capabilities with business needs.
Provide technical support to internal sales teams, partners, and customers regarding API-based bookings and cancellations.
Coordinate with third-party travel suppliers to resolve API-related discrepancies.
Minimum Requirements Experience: 5+ years in API analysis, integration, data management, or support roles, preferably in the travel industry.
Technical Expertise:
Strong understanding of RESTful and GraphQL APIs.
Experience with GDS APIs (Amadeus, Sabre, Travelport) and hotel suppliers (Hotelbeds, Expedia, Booking.com, Agoda, etc.).
Proficiency in SQL for data extraction, transformation, and validation.
Experience with data migration, ETL workflows, and database structures related to travel content.
Basic knowledge of authentication methods (OAuth, JWT, API keys).
Experience with API testing and monitoring tools (Postman, Swagger, New Relic).
The ideal candidate will be highly autonomous, with most work requiring minimal oversight for complex or strategic initiatives. They should model the RBG Values and Ways of Working, able to coach, lead, and inspire junior team members. This role offers an exciting opportunity for a skilled professional to make a significant impact on our API development and management processes, contributing to the overall success of our organization.
What We Offer Work from Home
Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
Employee Assistance Program
Short-term/Long Term disability Plan
Employer sponsored Life Insurance
Employer-Matched 401(k)
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)
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