Job Title: Vice Director of IT Corporate Services
Company: Swissquote
Job Description:
You will join the IT department's Corporate Services section, whose role is to provide a reliable working environment and productivity tooling for over 1000 employees. This includes managing workstation OS and application delivery, third-party applications run via public-cloud vendors, as well as a fleet of on-premise servers and services.
This role requires a strategic thinker with a proven track record in driving cultural change, modernizing technology stacks, and delivering exceptional IT support services. Your expertise will play a crucial role in developing a customer-centric culture within your teams that will ultimately improve organization-wide productivity.
You will report to the Director of IT and work closely with IT architects and Performance Analysts to plan and execute the department's long-term technical objectives while providing reliable service for our customers.
Key Responsibilities:
* Oversee workstation infrastructure, Microsoft servers, and Endpoint management.
* Foster a service-oriented, customer-first culture within your teams.
* Develop and implement strategies to improve internal clients' productivity.
* Establish Service Level Objectives (SLOs) and Key Performance Indicators (KPIs) to measure service efficiency and performance.
* Identify cost savings and process improvement opportunities.
* Oversee operational concerns and ensure efficiency of on-call and support roles.
Requirements:
* Notable experience in capacity planning, budgeting, and long-term strategic planning.
* 10+ years of experience in IT infrastructure management, with at least 5 years in a leadership role.
* Proven experience in driving cultural change and modernizing infrastructure.
* In-depth knowledge of IT service desk operations, endpoint management, and Microsoft services.
* Strong capability to develop long-term strategies that align with organizational goals.
* Ability to manage multiple priorities and balance internal and business projects.
Ideal Qualifications:
* Experience with Windows Servers, Active Directory, Exchange, SharePoint, and Microsoft Azure.
* Proficiency in ITIL or other IT service management frameworks.
* Comfortable with Infrastructure as Code (IaC) tooling such as ARM templating, Ansible, or Terraform.
* Previous experience in direct operational and support roles as staff.
* Extensive experience in alternate industries such as telco, manufacturing, aviation, or pharmaceuticals.