Retail & Asset Coordinator - FIXED TERM (m/f/d)
Apply remote type Hybrid Remote locations Villmergen, Zurich, Switzerland time type Full time posted on Posted 3 Days Ago job requisition id JR19245
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
Job Description
FIXED TERM CONTRACT - 6 months
The Retail & Asset Coordinator at CHEP is developing trust relationships with a portfolio of national retailers, with a primary focus on delivering best-class customer care and expanding our market share.
Your Responsibilities:
* Identify potential opportunities for business expansion and strengthen the relationships with existing retailers.
* Proactive analysis of internal KPIs to ensure quality of provided service and avoid potential risk of pallet loss.
* Manage activities to meet budget targets.
* Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics.
* Prepare and present regular KPIs reports for your retailers and customers.
* Acquire a thorough understanding of key customer needs and requirements to provide tailored supply chain solutions.
* Resolve any problems faced by customers/retailers and deal with complaints to maintain trust.
* Regular invoice check and reconciliation, if necessary.
* Prompt and efficient follow-up of customer queries & service requests. Liaise efficiently with AM Field Executives and Supply Chain Teams.
Our Requirements:
* High School diploma or any university degree.
* Proven experience in key account management.
* Experience in FMCG or retail is an advantage.
* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
* Excellent organizational skills.
* The ability to handle multiple client accounts.
* Ability to use MS Office effectively.
* Knowledge of the local market players within manufacturing and retail sectors is an advantage.
* Knowledge of current local supply chain solutions and providers would be taken as an advantage.
* Languages: fluency in German and English is a must, French is a nice to have.
What We Offer:
* Flexible Hybrid Working model.
* Workation options.
* Competitive remuneration package including annual bonus based on company & personal performance.
* 3 days per annum to use for volunteering projects.
* Other benefits.
Preferred Education: Bachelors
Preferred Level of Work Experience: 3 - 5 years
Remote Type: Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
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