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Client: Teleperformance
Location: Greece
Job Category: Customer Support
Job Reference: 635f98b863a9
Job Views: 10
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: Ready to give a voice to people's love? Work with us for Pandora, the world's most loved jewelry brand! Are you passionate about jewelry and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.
Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people's loves, join our team!
What you will do: Handle calls, emails and chat with a sense in German
Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
Exchanging ideas and solutions with your colleagues!
Turning every customer into a happy customer!
What you will bring: Excellent command of German
Good knowledge of English
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Ability to multitask and have strong interpersonal skills.
Ability to work in rotating shifts and availability to work overtime when/if required.
Work experience in customer support will be considered as an advantage
A positive and adventurous attitude
What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the
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