Application Deadline: 31 March 2025
Department: Sales & Marketing
Location: Switzerland - Engelberg
Description
The Cluster Groups & Events Coordinator oversees the office organization. Assists in all administrative matters related to the Groups & Events department for both properties.
Key Responsibilities
Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Cluster Assistant Director of Groups & Events and all sales associates.
Constantly gather, understand, and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
Follow all directions and guidelines shared by the Cluster Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
Keep all colleagues abreast of all information from the client which may be vital to timely response.
Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
Assume responsibility for small groups as assigned by the Cluster Director of Groups & Events always following all department sales and planning procedures precisely.
Handle all types of events under the supervision of Cluster Director of Groups & Events.
Skills, Knowledge And Expertise
LANGUAGE:
German language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
Additional language – beneficial
TECHNICAL SKILLS:
Strong computer skills, including Microsoft Office (Excel/PowerPoint/Word)
Micros Fidelio Opera and Sales & Catering
COMPETENCIES:
Negotiation skills
Selling skills
Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.
Benefits
Living and working in the heart of alpine Central Switzerland
Diverse creative opportunities
Pleasant working atmosphere in a young and dynamic team
International career prospects and development opportunities
Outstanding employee benefits in all Kempinski Hotels, among others
Extensive range of meals in our staff restaurant
Free WLAN and parking spaces
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