Job description
Key Responsibilities:
* Platform Management: Support the day-to-day management and optimization of the Salesforce Commerce Cloud platform, ensuring high performance, reliability, and scalability.
* Customization & Development: Collaborate with development teams to design, build, and deploy customized solutions that enhance our e-commerce capabilities, including custom development, integrations, and third-party apps.
* UX/UI, WCAG Optimization: Work with the UX/UI teams to ensure a seamless and engaging customer experience, in accordance with WCAG, optimizing website performance, navigation, and overall usability.
* Technical SEO: In charge of the technical SEO roadmap, making Swatch.com faster and easier to use on all devices.
* Analytics & Reporting: Monitor key performance indicators (KPIs) to measure the effectiveness of the platform and provide regular reports to management.
* Backlog Management: Manage the e-commerce product backlog, prioritizing features, user stories, and epics to ensure maximum value delivery.
* Stakeholder Engagement: Collaborate with stakeholders, including external development teams, designers, and customers, to gather feedback, refine requirements, and ensure a shared understanding of product goals.
* Release Planning: Coordinate product releases, including sprint planning, sprint reviews, and retrospectives, in adherence to Scrum/Agile principles.
* Market Analysis: Stay informed about industry trends, competitor products, and customer needs to make data-driven decisions and improve onsite conversion rates.
* Project Management: Utilize Jira to manage and track tasks, projects, and issue resolution to ensure timely delivery and efficient workflow within the e-commerce team.
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