The ideal candidate for the EV Charging Manager position embodies General Motors' Behaviors and is driven to redefine the charging experience in line with the shift to electric vehicles. This candidate will work cross-functionally with internal teams and external partners and service providers to ensure the smooth establishment and operation of EV charging products and services.
Key Qualifications
* Customer Focused Mindset: Ability to leverage insights and build relevant product roadmaps to drive customer preference and excellence for GM's ownership and support experiences.
* Growth Mindset & Strategic Thought Leadership: Ability to embrace the 'art of the possible' to create organizational change and impact allocation of resources.
* Team Building & Leadership: Ability to lead and influence at all levels.
* Outcome-Oriented: Ability to clearly articulate desired outcomes and assess complex situations quickly.
* Business Acumen: Ability to formulate a strong point of view and adjust plans strategically in a changing environment.
* Analytical: Ability to effectively communicate and translate business needs to technical partners.
Key Responsibilities
* Lead the development of our business models and partnerships across all of Europe.
* Design and lead public and home charging operations for both business and private customers.
* Act as an expert in charging operations, proactively addressing operational topics with internal stakeholders and external partners/service providers.
* Work cross-functionally with IT, Finance, Product, Marketing, and other departments to operationalize charging products and services.
* Manage and contribute to key performance indicators (KPIs) and Objective and Key Results (OKRs) related to charging operations.
* Enhance customer-facing and internal processes and reporting structures to improve service quality and customer experience.
* Ensure compliance with market-specific standards for technical requirements of EV charging products, accessories, and services.
* Identify opportunities for improvement and streamline charging products/service operations.
* Contribute to strategies aimed at enhancing customer take rates and retention throughout the lifecycle of charging products and services.
Required Qualifications:
* Bachelor's degree in business administration, Operations Management, Engineering, or a related field.
* Experience in the electric vehicle (EV) industry or related field.
* Understanding of customer centric charging solutions and operating models.
* Experience in cross-functional collaboration and operations management.
Preferred Skills:
* Customer Focus: Ability to gather customer insights and optimize operations accordingly.
* Prior experience operating Digital or Charging services in an EV or D2C company.
* Organizational and learning agility.
* Technical acumen.
* Proven track record of driving operational excellence.
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